Colorado Judicial Branch
Collections Investigator
Job Title
Collections Investigator
Job Code
R41350
Job Series
Collections
FLSA Status
Non-exempt
OCC Group
Professional Services (PS)
Signature of the State Court Administrator approval available on file in the Human Resources Division.
General Statement Of Duties
Summary of Job Classification:
Administers, enforces, and collects all restitution, fines, and costs ordered by the Court in traffic, misdemeanor, juvenile delinquency, and felony cases. Responsible for prioritizing collection of restitution, client stability, and revenue recovery. Implements assertive collection techniques with professionalism and integrity.
Distinguishing Factors
Human Collaboration:
Interactions may result in decisions regarding implementation of policies. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Interactions have limited impact.
Freedom to Act & Impact of Actions:
Receives Procedural Direction
Employee normally performs assignments after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion. Impact of actions are moderate.
Knowledge & Skills:
Full Performance
Work requires comprehensive, practical knowledge of work processes. Incumbent can complete a broad range of work, sometimes complex, without frequent reference to others. Likely impact on organization is standard.
Fiscal Responsibility:
May assist in the collection of data in support of recommendations for functional area budget allocations. May monitor division or program/promotional level fiscal requirements.
Essential Functions Of the Position
To perform this job successfully, an individual must be able to perform essential functions listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency and percentage of time may vary based on assignment.
Administers, enforces, and collects restitution, fines, and costs ordered by the Court.
Conducts complex investigations and skip-tracing using various databases and tools to locate, investigate, and contact persons owing money. Analyzes documentation and other information provided or found through research.
Interviews defendants and associated parties required to pay financial assessments. Determines eligibility and ability for planned payments. Establishes payment plans that mutually benefits the client, courts, and victims.
Assists defendants, public, victims, other court staff, attorneys, probation, employers, and other government agencies resolve complex procedural concerns, account discrepancies, afford resolution options to customer complaints, and other difficult inquiries.
Monitors, resolves, executes, and tracks delinquency using the various collections reports.
Prepares and issues past due notices, attachment of earnings, writs, liens, filing special reports, probate claims, and referrals to private collection agencies. Executes, implements, and monitors authorized collections enforcement actions by collaborating with probation and other agencies.
Assists in the development, implementation, and oversight of local policies, standard operating procedures, and programs for the Collections Department. Evaluates the effectiveness of policies and procedures reporting.
Completes special duties, projects, and tasks. Participates in training and committee meetings.
Attend meetings and trainings as required.
Performs other duties as assigned.
Supervisor Responsibilities
Job has no responsibility for the direction or supervision of others.
Minimum Education
Education and Experience Equivalency:
High school diploma or G.E.D.
OR
Additional relevant work experience may be substituted on a year for year basis for the required formal education.
Work Related Experience:
3 to 5 years of experience in client supervision, financially related work, or judicial experience.
Licenses and Certifications:
None.
Physical Demands
Physical Effort Requirements:
Sedentary Work - Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.
Work Environment
Work Environment:
Good-Relatively free from unpleasant environmental conditions and/or hazards.
Work Location:
Office or similar indoor environment; confined space.
Exposures:
Individuals who are hostile or irate; individuals with known violent backgrounds; communicable diseases.