Colorado Judicial Branch
Lead Collections Investigator
Job Title
Lead Collections Investigator
Job Code
R41370
Job Series
Collections
FLSA Status
Exempt
OCC Group
Professional Services (PS)
Signature of the State Court Administrator approval available on file in the Human Resources Division.
General Statement Of Duties
Summary of Job Classification:
Supervises and participates in the administration, enforcement, and collection of all restitution, fines, and costs ordered by the Court. Implements assertive collection techniques with professionalism and integrity.
Distinguishing Factors
Human Collaboration:
Interactions may result in decisions regarding implementation of policies. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Interactions have limited impact.
Freedom to Act & Impact of Actions:
Receives General Direction
Employee normally perform the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically. Impact of actions are moderate.
Knowledge & Skills:
Advanced
Work requires advanced skills and advanced & extensive knowledge of work. Incumbent can handle complex tasks and translate complex nuances related to aspects of the job. Recognized by others within organization for technical depth of knowledge. Likely impact on organization is standard.
Fiscal Responsibility:
May be responsible for the billing, collection and/or accounting of funds. May be responsible for the handling and balancing of cash.
Essential Functions Of the Position
To perform this job successfully, an individual must be able to perform assigned essential functions listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency and percentage of time may vary based on assignment.
Provides management and oversight of work and performance for the designated team. Creates and manages schedules for staff. Delegates assignments, reviews and approves timecards, oversees training, and coaches and mentors staff for individual and collaborative success.
Collaborates with other units. Maintains knowledge and adheres to records retention policies. Designs, evaluates, and improves team processes and procedures.
Manages hiring process for openings, including interviewing and onboarding. Develops and maintains training plans for all team members.
Provides customer service, including responding to emails and calls from staff, courtrooms, and the public, researching and reviewing complaints or disputes, and providing coverage as needed.
De-escalates and resolves issues involving irate and upset customers, both internal and external. Serves as a liaison for the team and the public, or outside agencies, facilitating communication with judicial officers.
Reviews and processes collections reports. Collects and analyzes data. Adheres to and communicates updates regarding best business practices. Updates local procedures and communicates legislative updates. Participates in local and statewide committees.
Assists with financial and budget reviews for defendants. Utilizes resources to determine income, assets, and expenses to evaluate ability to pay and apply appropriate collection enforcements. Locates and resolves financial discrepancies. Prepares grant application and statistical data reports. Reviews and prepares special reports and financial asset reports for economic crime cases.
Performs other duties as assigned.
Supervisor Responsibilities
Work requires supervising and monitoring performance for a regular group of employees (1 or more full-time employees) including providing input on hiring/disciplinary actions and work objectives/ effectiveness, performance evaluations, and realigning work as needed. The work performed by majority of employees is semi complex.
Minimum Education
Education and Experience Equivalency:
High school diploma and G.E.D.
OR
Additional work experience in these or other related fields may be substituted on a year for year basis for the required formal education.
Work Related Experience:
5 to 7 years of experience in an administrative field.
Licenses and Certifications:
None.
Physical Demands
Physical Effort Requirements:
Sedentary Work - Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.
Work Environment
Work Environment:
Good-Relatively free from unpleasant environmental conditions and/or hazards.
Work Location:
Office or similar indoor environment.
Exposures:
Individuals who are hostile or irate; individuals with known violent backgrounds; communicable diseases.