Colorado Judicial Branch
Probation Support Supervisor I
Job Title
Probation Support Supervisor I
Job Code
R41801
Job Series
Probation
FLSA Status
Exempt
OCC Group
Professional Services (PS)
Signature of the State Court Administrator approval available on file in the Human Resources Division.
General Statement Of Duties
Summary of Job Classification:
Manages a case management support services unit within a Probation Department. Supervises Probation Support Specialists to facilitate case processing, documentation, communication, records retention, office management and related activities. Oversees public facing customer service interactions; participates in lobby management; addresses escalated customer service issues. Ensures accuracy, statutory compliance, and timely processing of documentation and records. Assists in the development of policies and procedures for probation client intake and processing. Performs other work that requires extensive knowledge of probation case management and court processes.
Distinguishing Factors
Human Collaboration:
Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Interactions have limited impact.
Freedom to Act & Impact of Actions:
Receives General Direction
Employee normally perform the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically. Impact of actions are moderate.
Knowledge & Skills:
Advanced: Work requires advanced skills and advanced & extensive knowledge of work. Incumbent can handle complex tasks and translate complex nuances related to aspects of the job. Recognized by others within organization for technical depth of knowledge. Likely impact on organization is standard.
Fiscal Responsibility:
May be responsible for the billing, collection and/or accounting of funds. May be responsible for the handling and balancing of cash.
Essential Functions Of the Position
To perform this job successfully, an individual must be able to perform assigned essential functions listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency and percentage of time may vary based on assignment.
Manages and provides supervision and oversight of support staff. Assigns and oversees daily tasks, ensuring work products meet established standards. Designs, implements, and revises processes, procedures, and policies based upon unit needs.
Conducts quality control checks for digital case files to ensure the client intake process is completed accurately. Ensures documentation is retained in compliance with retention procedures. Purges closed case documentation appropriately.
Assists with establishing performance goals for each staff member. Monitors, coaches, and evaluates performance. Address and resolves personnel concerns and complaints. Ensures all staff members adhere to the Code of Conduct.
Trains and mentors administrative staff. Onboards new employees, facilitating orientation. Organizes and facilitates team meetings to share updates, identify potential risks, and help solve problems. Encourages productive and positive morale across the team.
Serves as a liaison for internal and external organizations for the Probations Department.
Provides administrative support across various functions, including initiating maintenance requests, covering the front desk, notarizing documents, and participating in special projects.
Attends and participates in various internal and external committee meetings, trainings, and conferences. Collects and collates knowledge, best practices, ad other resources to help educate staff. Contributes to leadership training and development efforts.
Leads recruiting activity. Screens resumes and assesses candidates. Facilitates in the interview process and serves as the lead point of contact for candidates throughout the selection process. Conducts pre-employment reference checks.
Performs other duties as assigned.
Supervisor Responsibilities
Work requires supervising and monitoring performance for a regular group of employees (1 or more full-time employees) including providing input on hiring/disciplinary actions and work objectives/ effectiveness, performance evaluations, and realigning work as needed. The work performed by majority of employees is semi complex.
Minimum Education
Education and Experience Equivalency:
High school diploma or G.E.D.
OR
Additional work experience in these or other related fields may be substituted on a year for year basis for the required formal education.
Work Related Experience:
3 to 5 years of experience in an administrative field.
Licenses and Certifications:
None.
Physical Demands
Physical Effort Requirements:
Sedentary Work - Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.
Work Environment
Work Environment:
Satisfactory - Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
Work Location:
Office or similar indoor environment; outdoor environment; confined space.
Exposures:
Individuals who are hostile or irate; individuals with known violent backgrounds; individuals who are under the influence of a controlled substance; communicable diseases.